Last updated: Apr 5, 2026
1. Right of Withdrawal (EU Customers)
You have the right to return your order within 14 days of receiving it, in accordance with EU consumer law.
2. Return Conditions
To be eligible for a return:
- The item must be unused
- In original condition and packaging
We reserve the right to reject returns that do not meet these conditions.
3. Return Shipping
- Customers are responsible for return shipping costs
- We recommend using a tracked shipping method
4. Refunds
Once the returned item is received and inspected:
- Refunds will be issued to the original payment method
- Processing time may vary depending on the payment provider
5. Non-Refundable Items (IMPORTANT)
The following are non-refundable:
- Digital products (STL files, downloads) once accessed or downloaded
- Items returned used, damaged, or incomplete
This complies with EU law regarding digital content.
6. Failed Deliveries / Unclaimed Packages
If an order is returned due to:
- Unpaid customs fees
- Incorrect address
- Failure to collect the package
We may:
- Deduct shipping and return costs from the refund
7. Damaged or Defective Items
If your item arrives damaged or defective:
- Contact us within 48 hours of delivery
- Provide photos as evidence
We will offer:
- Replacement, or
- Refund, depending on the case
8. Chargebacks and Payment Disputes
Before opening a dispute with PayPal or your payment provider, please contact us.
We are committed to resolving issues quickly and fairly.
Unjustified chargebacks may result in:
- Account restrictions
- Refusal of future orders